Travel Agency Clerk assists with routine travel arrangements. They also provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.

Travel Ticket Issuing Clerk provide service to customers, sell tickets and fit the reservation offer to customers' needs. 

Information Assistant Grade S19 responsible for assisting in carrying out outdoor activities and civic activities, delivering talks and briefings to the public, collecting and developing reaction reports, preparing monthly visit schedules, recording and distributing publication materials.

Appointments Clerk assist customer in scheduling various appointments requested, transferring calls appropriately, composing messages or e-mail, and providing general information.

Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.

Call Centre Clerk responsible of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

Customer Service Assistant responsible for assisting customers in various activity, such as making a purchase, placing an order, getting advice, making a complaint or finding information.

Call Centre Agent (Customer Service) provide advice and information to clients, respond to clients’ queries regarding an organisation’s goods, services or policies and process financial transactions via telephone or electronic communications media such as e-mail. They are located in premises that may be far from clients.

Customer Contact Centre Information Clerk provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media such as email.

Receptionist handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Medical Receptionist responsible for the smooth running of the entire clinic or hospital.

Telephone Receptionist responsible for answering telephone and dealing with the calls appropriately.

Hotel Receptionist welcoming guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Reservation Assistant responsible for assisting customers with making reservations for various services or accommodations.

Reservation Supervisor responsible for overseeing with making reservations for various services or accommodations.

Concierge receive and welcome visitors, clients, guests or patients and respond to queries and requests including arranging appointments as well as provide information on hotel or organisational services.

Chief, Concierge receive and welcome visitors, clients, guests or patients and respond to queries and requests including arranging appointments as well as provide information on hotel or organisational services.

Guest Service Assistant ensure a positive experience for guests during their stay at a hotel, resort, or other accommodation establishments.

Reservation Agent responsible for assisting customers in booking reservations for various services.

Administrative Assistant (Customer Service) Grade 21 respond to personal, written, electronic mail and telephone queries and complaints about the organisation’s goods, services and policies, provide information and refer people to other sources. They are assigned to locations which place them in direct contact with clients.