Portal eMASCO

Call Centre Agent (Customer Service) provide advice and information to clients, respond to clients’ queries regarding an organisation’s goods, services or policies and process financial transactions via telephone or electronic communications media such as e-mail. They are located in premises that may be far from clients.

Alternative Names

Tasks

taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints

dealing with telephone requests for information or appointments

directing clients or patients to the appropriate location or person

sending letters, information sheets and other documents to clients

issuing invoices or handling payments, if necessary

advising clients of additional products or services

G
Wholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles.
J
Information And Communication
M
Professional, Scientific And Technical Activities
C
Manufacturing
K
Financial And Insurance /Takaful Activities

M702-001-2:2019
Customer Experience Operation Support Services

0416
Secretarial And Office Studies
0323
Media and Communications
0414
Management and Administration

Skills

Khusus

Data Entry

proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.

Microsoft Office

proficiency in using office suite applications, servers and services developed by Microsoft.

Order Processing

proficiency in managing process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.

Administration Management

proficiency in the process of creating information systems and supervising its flow from and to others within an organization.

Related Courses

Training Programmes

e-Latih Online Courses

TVET Madani Courses