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Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4222
Contact Centre Information Clerks
Small Unit Group
MASCO Code
4222-03
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Customer Service Supervisor
Customer Service Supervisor provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
Alternative Names
Tasks
directing clients or patients to the appropriate location or person
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
dealing with telephone requests for information or appointments
taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints
Training staff in areas of customer service and company policies
sending letters, information sheets and other documents to clients
issuing invoices or handling payments, if necessary
advising clients of additional products or services
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JInformation And Communication
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MProfessional, Scientific And Technical Activities
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M702-001-2:2019Customer Experience Operation Support Services
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M702-001-3:2019Customer Experience Operation Supervision
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0416Secretarial And Office Studies
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0414Management and Administration
Skills
Khusus
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Order Processing
proficiency in managing process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Administration Management
proficiency in the process of creating information systems and supervising its flow from and to others within an organization.
Related Courses
