Portal eMASCO

Administrative Assistant (Customer Service) Grade 21 respond to personal, written, electronic mail and telephone queries and complaints about the organisation’s goods, services and policies, provide information and refer people to other sources. They are assigned to locations which place them in direct contact with clients.

Alternative Names

Tasks

answering queries about services and policies

handling telephone calls efficiently

performing related tasks

providing information facilities available, location, price and related issues.

supervising, scheduling and monitoring the assignments of other workers

providing information about the services offered by the agency, and assisting customers / guests in settling issues arising

recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints

O
Public Administration And Defence, Compulsory Social Activities
S
Other Service Activities

M702-001-2:2019
Customer Experience Operation Support Services

0416
Secretarial And Office Studies
0323
Media and Communications
0414
Management and Administration

Skills

Khusus

Data Entry

proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.

Microsoft Office

proficiency in using office suite applications, servers and services developed by Microsoft.

Database Management

proficiency in manipulating and controlling data to meet necessary conditions throughout the entire data lifecycle

Record Keeping

proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.

Related Courses

Training Programmes

e-Latih Online Courses

TVET Madani Courses