Introduction Of MASCO Users of MASCO Structure Of Classification Progressive Wage Policy
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MASCO Code
4224-17
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Guest Service Assistant
Guest Service Assistant ensure a positive experience for guests during their stay at a hotel, resort, or other accommodation establishments.
Alternative Names
Tasks
handling telephone requests for information or appointments
making appointments for clients or patients
compiling and checking guest accounts for changes using a computerised or manual system
providing information about facilities available and making room reservations
maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms
registering new guests, assigning rooms, verifying customer credit and handing over room keys
receiving and forwarding messages in person or by telephone or telephone switchboard
receiving and welcoming visitors, guests, clients or patients
  • I
    Accomodation And Food Service Activities
  • M
    Professional, Scientific And Technical Activities
  • 0416
    Secretarial And Office Studies
  • 0414
    Management and Administration
Skills
Khusus
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
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