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MASCO Code
4224-04
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Telephone Receptionist
Telephone Receptionist responsible for answering telephone and dealing with the calls appropriately.
Alternative Names
Tasks
supervising, scheduling and monitoring the assignments of other workers
performing related tasks
Responding to and take ownership of calls from both internal and external customers in a timely, efficient and courteous manner
Managing and prioritise all day to day operations for the reception, switchboard and helpdesk services
Providing a highly organised and competent telephone operator service
Providing a professional, helpful and efficient customer service
  • M
    Professional, Scientific And Technical Activities
  • 0416
    Secretarial And Office Studies
  • 0414
    Management and Administration
Skills
Khusus
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
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