Introduction Of MASCO Users of MASCO Structure Of Classification Progressive Wage Policy
Index Directory Statistic Publication Agency
Recent Searches
MASCO Code
4222
Compare
Contact Centre Information Clerks
TVET
Contact Centre Information Clerks provide advice and information to clients, respond to clients’ queries regarding an organisation’s goods, services or policies and process financial transactions via telephone or electronic communications media such as e-mail. They are located in premises that may be far from clients.
Dasar Gaji Progresif
Gaji Pokok Permulaan
RM 2,000
Kenaikan Gaji Tahunan
Minimum 6% Setahun
Alternative Names
Tasks
issuing invoices or handling payments, if necessary
taking charge of incoming calls and messages from clients either responding to queries, handling calls about services or sorting complaints
taking any form of complaint or feedback from customers which is related to organisational operation and services
supervising, scheduling and monitoring the tasks of other workers
directing clients or patients to the appropriate location or person
dealing with telephone requests for information or appointments
advising clients of additional products or services
sending letters, information sheets and other documents to clients
performing related tasks
Related Courses
Training Programmes
e-Latih Online Courses
TVET Madani Courses