- Loading…
- Tiada hasil
Recent Searches
Major Group
4
Clerical Support Workers
Sub-Major Group
42
Customer Services Clerks
Minor Group
422
Client Information Workers
Unit Group
4225
Enquiry Clerks
Small Unit Group
MASCO Code
4225
Compare
Enquiry Clerks
TVET
Enquiry Clerks respond to personal, written, electronic mail and telephone queries and complaints about the organisation’s goods, services and policies, provide information and refer people to other sources. They are assigned to locations which place them in direct contact with clients.
Alternative Names
Tasks
issuing relevant forms, information kits and brochures to interested parties
referring complex queries to team leaders or expert advisers
attending to counter duties and general queries
recording and tracking complaints until conclusion of the matter and notifying customers / guests from time to time of the progress in settling their complaints
handling telephone calls efficiently
providing information about the services offered by the agency, and assisting customers / guests in settling issues arising
supervising, scheduling and monitoring the tasks of other workers
performing related tasks
answering queries about services and policies and providing information facilities available, location, price and related issues
receiving, attending to and recording information about queries and complaints
Related Courses
