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MASCO Code
4111-12
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Room Service Clerk
Room Service Clerk  perform a range of clerical  tasks and assist room service manager in ensuring prompt quality services to customers and guests.
Alternative Names
Tasks
Scheduling and organizing room service functions to the serving staff
supervising, scheduling and monitoring the assignments of other employees
performing related tasks
Checking telephones, music system and other electronic gadgets are in working condition
Responding promptly to guests and customers’ service requests
Taking food orders from guests and customers from room service
ring that all guest rooms are clean, neat and hygienic with pleasant ambience
  • N
    Administrative And Support Service Activities
  • 0416
    Secretarial And Office Studies
  • 0414
    Management and Administration
Skills
Asas
Basic ICT
proficiency in using computers to retrieve, access, store, produce, present and exchange information.
Writing
proficiency in communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation
ability in looking for ways to help people.
Reading Comprehension
Proficiency in understanding written sentences and paragraphs in work related documents.
Clerical/ Administration
proficiency in writing letters, organise and record information.
Khusus
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Document Management
proficiency in using document management systems (DMS) to track, manage and store documents and reduce paper.
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
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