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Major Group
2
Professionals
Sub-Major Group
27
Hospitality and Related Services Professionals
Minor Group
271
Hotel And Restaurant Professionals
Unit Group
2711
Hotel Professionals
Small Unit Group
2711-01
Guest Service Officer
2711-02
Hotel Operations Executive
2711-03
Food and Beverage Guest Services Executive
2711-04
Executive Concierge Hotel
2711-05
Guest Service Executive
2711-06
Front Desk Executive
2711-07
Housekeeping Executive
2711-08
Hotel Management Executive
2711-09
Hotel Event Executive
2711-10
Executive Housekeeper
MASCO Code
2711-06
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Front Desk Executive
Front Desk Executive answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies.
Alternative Names
Tasks
Answering telephone calls, as well as screening and forwarding calls
Scheduling and confirming appointments, meetings, and events
Welcoming and assisting visitors in a friendly and professional manner
Improving understanding and coordinating work execution
Performing related tasks
Reporting to management and performing administrative duties
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IAccomodation And Food Service Activities
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MProfessional, Scientific And Technical Activities
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NAdministrative And Support Service Activities
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1013Hotel, Restaurants and Catering
Skills
Asas
Active Listening
Proficiency in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Speaking
Proficiency in communicating effectively as well as convey information verbally and in a way that can understand.
Service Orientation
ability in looking for ways to help people.
Management of Personnel Resources
proficiency in motivating, developing, and directing people as they work, identifying the best for the job.
Social Perceptivenesss
ability to tune into the feelings of the people around them.
Khusus
Housekeeping
proficiency in cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Administration Management
proficiency in the process of creating information systems and supervising its flow from and to others within an organization.
Order Management
proficiency in administrating of business processes related to orders for goods or services.
Related Courses
