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Major Group
2
Professionals
Sub-Major Group
27
Hospitality and Related Services Professionals
Minor Group
271
Hotel And Restaurant Professionals
Unit Group
2711
Hotel Professionals
Small Unit Group
2711-01
Guest Service Officer
2711-02
Hotel Operations Executive
2711-03
Food and Beverage Guest Services Executive
2711-04
Executive Concierge Hotel
2711-05
Guest Service Executive
2711-06
Front Desk Executive
2711-07
Housekeeping Executive
2711-08
Hotel Management Executive
2711-09
Hotel Event Executive
2711-10
Executive Housekeeper
MASCO Code
2711-01
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Guest Service Officer
Guest Service Officer provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Alternative Names
Guest Service Executive
Tasks
Greeting guests upon arrival and making them feel welcomed
Assigning rooms and taking care of administrative duties
Administering check-ins and check-outs
Providing front desk services to guests
Performing related tasks
Improving understanding and coordinating work execution
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IAccomodation And Food Service Activities
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MProfessional, Scientific And Technical Activities
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NAdministrative And Support Service Activities
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1013Hotel, Restaurants and Catering
Skills
Asas
Active Listening
Proficiency in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Speaking
Proficiency in communicating effectively as well as convey information verbally and in a way that can understand.
Service Orientation
ability in looking for ways to help people.
Management of Personnel Resources
proficiency in motivating, developing, and directing people as they work, identifying the best for the job.
Social Perceptivenesss
ability to tune into the feelings of the people around them.
Khusus
Housekeeping
proficiency in cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Administration Management
proficiency in the process of creating information systems and supervising its flow from and to others within an organization.
Order Management
proficiency in administrating of business processes related to orders for goods or services.
Related Courses
