- Loading…
- Tiada hasil
Recent Searches
Major Group
1
Managers
Sub-Major Group
12
Administrative And Commercial Managers
Minor Group
122
Sales, Marketing And Development Managers
Small Unit Group
1222-01
Advertising Manager
1222-02
General Affairs Manager
1222-03
Communications Manager
1222-04
Public Relations Manager
1222-05
Display Manager
1222-06
Customer Service Manager
1222-07
Contact Centre Manager
1222-08
Call Centre Manager
1222-09
Call Centre Operation Manager
1222-10
Contact Centre Team Leader Manager
1222-11
Customer Team Leader
1222-12
Customer Relationship Manager
1222-13
Social Media Manager
1222-14
Tour Manager
1222-15
Event Manager
1222-16
Survey Manager Questionnaire
MASCO Code
1222-06
Compare
Customer Service Manager
Customer Service Manager ensures that the customers of a company are satisfied with the services. They develop effective customer service procedures, policies, and standards.
Alternative Names
Customer Team Leader
Customer Relationship Manager
Contact Centre Manager
Call Centre Manager
Call Centre Operation Manager
Contact Centre Team Leader Manager
Tasks
Maintaining accurate records and document all customer service activities and discussions
Assessing service statistics and prepare detailed reports
Staying informed on the latest industry techniques and methods
planning and managing information programmes for legislators, the mass media and general public about the plans, accomplishments and points of view of the enterprise or organisation
negotiating advertising contracts with officials of newspapers, radio and television stations, sports and cultural organisations and advertising agencies
Supervising day-to-day operations in the customer service department
Responding to customer service issues in a timely manner
-
KFinancial And Insurance /Takaful Activities
-
MProfessional, Scientific And Technical Activities
-
GWholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles.
-
JInformation And Communication
-
CManufacturing
-
M731-001-5:2021Digital Marketing Management
-
FB-018-5:2012Sales & Marketing Management
-
FB-025-5:2012Administrative Management
-
M702-001-5:2019Customer Experience Management
-
0323Media and Communications
-
0414Management and Administration
-
0415Marketing and Advertising
Skills
Asas
Active Listening
Proficiency in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Critical Thinking
Proficiency in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking
Proficiency in communicating effectively as well as convey information verbally and in a way that can understand.
Decision Making
proficiency in choosing between two or more alternatives.
Social Perceptivenesss
ability to tune into the feelings of the people around them.
Khusus
Internet literacy
ability to access, analyze, evaluate and create online content
Online Advertising
proficiency in managing social media
Digital Advertising
proficiency in area of marketing and advertising which uses the Internet to deliver promotional marketing messages to consumers.
Budget Management
proficiency in managing and tracking income and expenses.
Sales Management
proficiency in the practical application of sales techniques and the management of a firm's sales operations.
Business Management
proficiency in managing the coordination and organization of business activities.
Related Courses
