Portal eMASCO

Chief, Concierge receive and welcome visitors, clients, guests or patients and respond to queries and requests including arranging appointments as well as provide information on hotel or organisational services.

Alternative Names

Front Office Receptionist

Front Office Supervisor

Front Office Assistant

Front Office Personnel

Guest Service Agent

Hotel Front Desk Clerk

Front Office Assistant Supervisor

Tasks

providing information about facilities available and making room reservations

maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms

receiving and forwarding messages in person or by telephone or telephone switchboard

registering new guests, assigning rooms, verifying customer credit and handing over room keys

compiling and checking guest accounts for changes using a computerised or manual system

receiving and welcoming visitors, guests, clients or patients

making appointments for clients or patients

handling telephone requests for information or appointments

I
Accomodation And Food Service Activities

0416
Secretarial And Office Studies
0414
Management and Administration

Skills

Khusus

Data Entry

proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.

Microsoft Office

proficiency in using office suite applications, servers and services developed by Microsoft.

Record Keeping

proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.

Related Courses

Training Programmes

e-Latih Online Courses

TVET Madani Courses