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MASCO Code
4224-14
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Concierge
Concierge receive and welcome visitors, clients, guests or patients and respond to queries and requests including arranging appointments as well as provide information on hotel or organisational services.
Alternative Names
Tasks
compiling and checking guest accounts for changes using a computerised or manual system
receiving and welcoming visitors, guests, clients or patients
maintaining an inventory of rooms available for occupancy, handling reservations and assigning rooms
receiving and forwarding messages in person or by telephone or telephone switchboard
registering new guests, assigning rooms, verifying customer credit and handing over room keys
handling telephone requests for information or appointments
making appointments for clients or patients
providing information about facilities available and making room reservations
  • I
    Accomodation And Food Service Activities
  • 0416
    Secretarial And Office Studies
  • 0414
    Management and Administration
Skills
Khusus
Data Entry
proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.
Microsoft Office
proficiency in using office suite applications, servers and services developed by Microsoft.
Record Keeping
proficiency in keeping records, or units of preserved information in some permanent form such as written documents, photographs, recordings and others.
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