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Major Group
5
Service and Sales Workers
Sub-Major Group
52
Personal Services Workers Not Elsewhere Classified
Minor Group
524
Other Sales Workers
Unit Group
5244
Contact Centre Salespersons
Small Unit Group
MASCO Code
5244
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Contact Centre Salespersons
Contact Centre Salespersons respond to telephone calls or other communication media to assist customers with specific queries, and promote goods and services, obtain sales and arrange sales visits.
Alternative Names
Tasks
distributing product samples or brochures detailing the product or services
approaching potential customers or going on foot or by vehicle to deliver or sell merchandise or services
delivering merchandise, serving customers, collecting payment and giving change
explaining prices of products or services and demonstrating use of the products
taking orders for goods and entering orders into the computer system
and
performing related tasks.
contacting customers by telephone, mail or in person to offer or persuade them to purchase merchandise or services
stacking and displaying merchandise samples at events or on racks
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