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Major Group
3
Technicians and Associate Professionals
Sub-Major Group
35
Information And Communications Technicians
Small Unit Group
3512-01
Computer Help Desk Technician
3512-02
Personal Computer Support Technician
3512-03
Information Technology Technician
3512-04
Computer Help Desk Operator
3512-05
Communication and Computer Engineering Assistant
3512-06
Computer Assistant
3512-07
Communications Assistant (ICT)
3512-08
Database Assistant
3512-09
Computer Programming Assistant
3512-10
Computer User Services Assistant
3512-11
Customer Help Desk Officer
3512-12
Call Centre Trainer
3512-13
Data Centre Supervisor
3512-14
Data Centre Assistant
3512-15
Technical Support Technician
3512-16
Wireless Operator Grade N19
3512-17
Technical Assistant
3512-18
Accounting Software Support Technician
3512-19
Failure analysis Technician
MASCO Code
3512-18
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Accounting Software Support Technician
Accounting Software Support Technician manage customers' database accounts, perform customer verification and process applications, orders and requests. Provide third-party technical support for multiple software applications, answer questions via telephone or email regarding hardware and software problems.
Alternative Names
Tasks
enter commands and detect errors and observe system functioning to verify proper operation
preparing equipment for staff use, performing or ensuring proper installation of cables, operating systems, or appropriate software
install and perform minor repairs to hardware, software, or software equipment, according to design or installation specifications
overseeing the daily performance of communication and computer systems
user inquiries regarding software and hardware operation to resolve problems
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MProfessional, Scientific And Technical Activities
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IT-122-4:2011Server Application Development and Management
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0611Information Technology and Information System
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0688Inter-Disciplinary Programmes and Qualifications Involving Information and Communication Technologies
Skills
Asas
Active Listening
Proficiency in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
Critical Thinking
Proficiency in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Decision Making
proficiency in choosing between two or more alternatives.
Reading Comprehension
Proficiency in understanding written sentences and paragraphs in work related documents.
Active Learning
Proficiency in applying new knowledge.
Khusus
Working with Computers
ability to use computers and other digital tools to develop, install and maintain ICT software and infrastructure.
Food Safety
proficiency in food handling, preparation, and storage practices that preserve food quality to prevent contamination and food-borne diseases.
Cybersecurity Assessment
proficiency to identify cybersecurity risk level and determine the maturity of their cybersecurity programs.
Network Administration
proficiency in administering and managing the computer networks of one or many organisations.
Penetration Testing
proficiency in simulating cyber attack against computer system to check for exploitable vulnerabilities.
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