Wireless Operator Grade N19 provide technical assistance to users, whether in person or via telephone, email, or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer software equipment, networks, databases and the Internet, as well as providing guidance and support in arrange the positioning, installation, and maintenance of the system. responsible for carrying out the tasks of operating the communication network through High Frequency Radio (H, Very High Frequency Radio (VH, Radio Global Distress and Maritime Safety System (GDMS) based on the standards of the International Maritime Organization (IM) and related electronic communication equipment. Also plays a role as a center for collecting and disseminating information to the National Security Division (BK in JPM, Marine Department, Police Air Unit in PDRM, Fire and Rescue Team, Royal Malaysian Air Force (TUD, Royal Malaysian Navy (TLD), Malaysian Maritime Enforcement Agency (APM, The Malaysian Immigration Department (Imigrese), the Royal Malaysian Customs Department (Caste), the Ministry of Health, the Environment Department (JA, Local Authorities, the public and the media.