Directory — MASCO-KNOWLEDGE
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code Title
3512-09
Computer Programming Assistant
Computer Programming Assistant performs entry level computer programming development or modification, program testing and the preparation of program operating procedures; provide technical assistance and support; perform network systems programming and maintenance, analyze program specifications, modify, develop and administer complex, customized software applications for special projects or to automate current manual systems, may install, modify and maintain hardware and software.&nbsp;<br>&nbsp;
3512-10
Computer User Services Assistant
Computer User Services Assistant is responsible in handling customer and colleague queries regarding networks, systems and applications, often through a help desk. Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers and the like.
3512-11
Customer Help Desk Officer
Customer Help Desk Officer provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
3512-12
Call Centre Trainer
Call Centre Trainer responsible for training new customer service employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.
3512-13
Data Centre Supervisor
Data Centre Supervisor responsible for supervising the data center staff to include budget preparation and monitoring, purchasing and financial transactions, prioritizing and assigning work, performance management, employee relations, and related activities.
3512-14
Data Centre Assistant
Data Centre Assistant monitoring the day-to-day performance of servers, maintaining an optimally controlled environment for servers, and troubleshooting network and server problems. They may also be required to perform urgent repairs outside of business hours.&nbsp;
3512-15
Technical Support Technician
Technical Support Technician diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
3512-16
Wireless Operator Grade N19
Wireless Operator Grade N19 provide technical assistance to users, whether in person or via telephone, email, or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer software equipment, networks, databases and the Internet, as well as providing guidance and support in arrange the positioning, installation, and maintenance of the system. responsible for carrying out the tasks of operating the communication network through High Frequency Radio (H, Very High Frequency Radio (VH, Radio Global Distress and Maritime Safety System (GDMS) based on the standards of the International Maritime Organization (IM) and related electronic communication equipment. Also plays a role as a center for collecting and disseminating information to the National Security Division (BK in JPM, Marine Department, Police Air Unit in PDRM, Fire and Rescue Team, Royal Malaysian Air Force (TUD, Royal Malaysian Navy (TLD), Malaysian Maritime Enforcement Agency (APM, The Malaysian Immigration Department (Imigrese), the Royal Malaysian Customs Department (Caste), the Ministry of Health, the Environment Department (JA, Local Authorities, the public and the media.
3512-18
Accounting Software Support Technician
Accounting Software Support Technician manage customers' database accounts, perform customer verification and process applications, orders and requests. Provide third-party technical support for multiple software applications, answer questions via telephone or email regarding hardware and software problems.
3512-19
Failure analysis Technician
Failure Analysis Technician PC system and/or tester testing and analysis to isolate the failing instruction and internal signal, applying circuit analysis and various device localization equipment and techniques to localize the failing circuitries and performing physical failure analysis to locate the defect.
3513-01
Computer Network Technician
Computer Network Technician setting up the various hardware and software components, as well as troubleshooting and resolving any issues along the way.
3513-02
Network Support Technician
Network Support Technician develop and maintain IT networks. They monitor network performance, optimize server capacity, and secure networks and data. They also repair network errors at client locations and perform network upgrades.
3513-03
Network Security Technician (ICT)
Network Security Technician (ICT) install, maintain and troubleshoot networks, data communications equipment and network installed devices such as printers and storage area networks. They also analyze and fix network-related problems reported by users.
3513-04
System Security & Application ICT Technician
System Security &amp; Application ICT Technician install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
3513-05
Assistant Network Engineer
Assistant Network Engineer maintaining computer networks including mainframes, VPNs, routers and other physical hardware. Installing and configuring network equipment. Creating firewalls and updating virus protection software and data security systems to keep data and communications protected.
3513-06
Assistant Systems Security Officer
Assistant Systems Security Officer (ICT) responsible for issuance and maintenance of access cards and keys, supervision of security and/or clerical support staff, monitoring of alarm systems, preparation of clearance forms, and maintenance of security documents and other data in either hard copy or computerized formats.
3514-01
Website Technician
Website Technician install and maintain web server hardware, software, and security. Website Technician also monitor the performance of the network, upgrade hardware systems, and implement back-end solutions for website malfunctions.
3514-02
Web Technician
Web Technician maintain, monitor and support the optimal functioning of Internet and Intranet websites and web server hardware and software.
3514-03
Multimedia Animation
Multimedia Animation creates sketches and models using computer animation or modeling software. Creates storyboards to demonstrate animation sequences and illustrate keys scenes in the production. Uses computers, film, digital cameras, and other tools to create graphics and animation.
3514-04
Assistant Graphic Designer
Assistant Graphic Designer help the lead graphic designer complete all print, online, and electronic media projects; prepare marketing materials, create print layouts, give creative input, develop logos and images, and design promotional tools.
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