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Call centre salesperson handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Alternative Names

Contact Centre Personnel

Customer Contact Centre Salesperson

Outbound Contact Centre Consultant

Telesales Executive

Internet Salesperson

Tasks

promoting customers‚Äô interest in the services and products offered by the company

nging for the dispatch of products, information packages, brochures, etc. to clients and other interested parties

soliciting feedback to improve service, responding to requests for service/ assistance

answering incoming calls to assist customers who have specific queries

and performing related tasks.

S
Other Service Activities

DT-020-2:2011
Sales Operation
M701-001-2:2019
Mall Marketing Support Services

0415
Marketing and Advertising

Skills

Khusus

Data Entry

proficiency in entering information into a computer or data-recording system using an electronic or mechanical device.

Microsoft Office

proficiency in using office suite applications, servers and services developed by Microsoft.

Sales Management

proficiency in the practical application of sales techniques and the management of a firm's sales operations.

Related Courses

Training Programmes

e-Latih Online Courses

TVET Madani Courses