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MASCO Code
5169-02
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Guest Relations Officer
Guest Relations Officer monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Alternative Names
Tasks
Providing information about facilities, programs and other services
Addressing and escalating customer complaints
Provide information about amenities, area and venues and promote services.
Welcoming guests in a friendly and professional way
  • R
    Arts, Entertainment And Recreation
  • M702-001-2:2019
    Customer Experience Operation Support Services
Skills
Khusus
Conflict Management
proficiency in handling, controlling and guiding a conflictual situation to achieve a resolution.
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